Technical Support Operations Manager - Robotics & Automation

We're seeking an experienced Technical Support Operations Manager to lead our dynamic team of application engineers and technicians in the Greater Dayton area. This key leadership role will revolutionize our partner support model while driving revenue growth through innovative fee-based support services in the robotics and automation sector.

Position Overview

As the Technical Support Operations Manager, you'll spearhead the transformation of our customer support infrastructure while managing a team of 7 skilled professionals. This role combines technical expertise with strategic business development in the automation industry.

Core Responsibilities

• Design and implement a revenue-generating support service model
• Lead and mentor a team of 6 application engineers and technicians
• Manage high-priority customer escalations and technical challenges
• Develop strategic partnerships with distributors, integrators, and OEMs
• Optimize support operations through innovative tools and processes
• Drive customer satisfaction and retention initiatives
• Create and maintain performance metrics for support services

Required Qualifications

• Bachelor's degree in Engineering or related technical field
• 5+ years experience in robotics/automation industry
• Proven track record in technical support management
• Expert knowledge of robotic programming (Yaskawa, Fanuc, or Kawasaki)
• Strong leadership and team development capabilities
• Experience in developing revenue-generating service models

Why Join Us?

• Competitive salary range: $100,000 - $120,000
• Performance-based bonus structure
• Opportunity to build and shape a new revenue stream
• Work with cutting-edge automation technology
• Professional development and growth opportunities
• Strong, supportive leadership team

Location Spotlight: Greater Dayton, Ohio

Dayton offers an exceptional quality of life with a perfect blend of urban amenities and suburban comfort. Home to a thriving tech community, excellent schools, and abundant recreational opportunities, Dayton provides an ideal setting for both professional growth and family life. The area boasts a reasonable cost of living and a strong manufacturing heritage.

Ready to Lead Innovation?

If you're passionate about automation technology and ready to lead a transformation in technical support services, we want to hear from you. Local candidates preferred, but relocation assistance available for exceptional candidates.

Note: This position does not offer visa sponsorship.

Keywords:

Technical Support Manager, Robotics, Automation, Customer Support, Application Engineering, Yaskawa, Fanuc, Kawasaki, Team Leadership, Revenue Generation, Field Support, Product Support, OEM, System Integration, Technical Operations, Engineering Management, Customer Success, Escalation Management, Industrial Automation, Robot Programming, Technical Services, Support Operations