The Systems Administrator plays a pivotal role in supporting small to medium-sized dynamic research and development environments. This role encompasses various responsibilities, including day-to-day user support, system maintenance, and Information Technology upkeep. Additionally, the Administrator contributes to the development, documentation, and deployment of IT Infrastructure and Operations.
Installation, Configuration, and Maintenance:
- Install, configure, troubleshoot, and maintain server configurations, ensuring confidentiality, integrity, and availability of hardware and software. Manage accounts, firewalls, and patches. Implement access control, password resets, account creation, and general administration.
IT Infrastructure Support:
- Provide daily support and maintenance for IT infrastructure systems, including servers, workstations, switches, routers, firewalls, and intrusion prevention systems.
Documentation and Security:
- Maintain and update documentation, such as standard operating procedures, network diagrams, and configuration documentation. Conduct reviews and technical inspections to identify and mitigate potential security weaknesses. Ensure security compliance and the functionality of necessary systems.
Technical Problem Resolution:
- Resolve a range of customer-defined problems of moderately complex scope. Utilize knowledge and resources to diagnose and resolve basic technical issues, asking appropriate questions. Escalate issues beyond Tier II support as necessary. Troubleshoot and solve problems without compromising system security.
- Perform tasks such as system troubleshooting, vendor coordination, software patching, system deployment, license management, hardware and software management, and lifecycle management.
Collaboration and Risk Management:
- Collaborate closely with the Information Assurance group to ensure adherence to the system accreditation process. Maintain standard operating procedures, network diagrams, and configuration documentation. Coordinate with senior personnel and IT management to manage risks impacting IT-related services, including power outages, environmental changes, natural disasters, employee incidents, maintenance, and third-party vendor actions.
Leadership and Mentorship:
- Provide guidance to and potentially oversee the activities of more junior team members.
Testing and Compliance:
- Develop and conduct tests of systems to evaluate compliance with specifications and requirements. Apply principles and methods for cost-effective planning, evaluation, verification, and validation of technical, functional, and performance characteristics, including interoperability.